We answer to emergency situations, warnings and suicide threats. Can video games affect the mental health of gamers? Do they lead to addiction? Our role is not to debate these issues but to answer emergencies, warnings and suicide threats that we are regularly confronted with. In those moments, there is no room for a tentative and amateur response. We must react at once and follow clear protocols. We educate our teams with the help of psychologists and experienced professionals because games should never turn into drama and grief.